NN12 Classifieds - Vacancies

Our Client based in Sheffield is looking to recruit Real Time Forecasting Analysts.

Our Client is looking for candidates with call centre experience in a similar role, experienced in Work Force Management using advanced Excel skills, applying call centre forecasting and planning methodologies. Working knowledge of Access databases and WFM Tools (Totalview, QMax, WFM, Symposium etc.) desirable, along with experience of telephony and associated reporting and real time systems.

Reporting to the Performance Optimisation Manager, you will ensure optimum management of resources within the Contact Centre by providing accurate forecasts and schedules, managing real time adherence and delivering accurate management information that contributes to the continuous business improvement process.

Key Responsibilities:
Determine workforce requirements and schedules to meet service level and business objectives.
Ensure contact centre staffing models include accurate, updated information.
Provide management team with reports on workload trends, staffing requirements and KPIs.
Produce weekly Intra-Day schedules, highlighting areas of concerns and devising plans.
Produce pro-active models of What If scenarios to support decision making process.
Manage real-time adherence to optimise resource, considering impact on business and people.
Identify behavioural operational issues/trends that impact on profitability (e.g. available time, schedule adherence) and work with Managers to address such issues.
Contribute to all aspects of the Contact Centre operation and ad-hoc projects as required.

The successful candidate will have demonstrable exposure to call centre operations planning - excellent communication, influencing and persuasion skills as well as being an analytical process engineer. You will be assertive yet professional.

* Detailed understanding of contact centre planning fundamentals
* Advanced PC Skills and knowledge of software packages - Word, PowerPoint and especially Excel
* Strong data management skills
* Detailed knowledge of service level dynamics and impact of staff movement on in the contact centre
* Proven track record in optimising contact centre intra-day performance
* Analytical approach to problem solving with a logical organised approach to solution development.

Experienced PCB Solderers

This large and highly regarded company based in Towcester and Milton Keynes, are seeking competent individuals that will maintain the high standard that this company is renowned for.

You need to have the ability to work to an extremely high standard in assembling and hand soldering on surface mount assemblies on PCB's.
Ideally you will have working knowledge of IPC-A-610C quality standards and understand ESD procedures.

You may be required to solder / examine through hole (conventional) soldered boards to detect substandard soldering, liaising with the supervisor and adjusts controls according to instructions.

The ability to read production schedules and operations manuals and receive verbal instructions for start up and operation of machines is essential.

Our client is located in Daventry and they are seeking a Sales Negotiator to manage their new Lettings agency.

You do not need previous lettings experience, however you will have a proven sales track record, be hungry for success and be ambitious.

You will ideally be computer literate, have excellent communication skills, as well as the ability to work on your own initiative.

Package: Basic c£13k + car (mini), + mobile phone + laptop + profit Share and monthly commission. OTE £c20 - £25k p.a

This is an excellent career opportunity for the right person.

Full training will be provided.

Our client based in Sheffield is looking to recruit Dialler/ Campaign Analysts to join their brand new and expanding team.

Our client is looking for candidates with call centre experience in a similar role, fully competent in working with outbound diallers, along with advanced analytical and PC Skills - Word, PowerPoint, Access and especially Excel.

For all our latest jobs please visit our fully interactive website where you will also find a whole host of advice on creating the perfect CV, honing your interview skills, as well as being able to search for specific jobs and register your CV with us.
www.ethosrecruitment.com


Reporting to the Telephony Manager, you will ensure optimum call penetration through planning, oversight and analysis of outbound campaigns, delivering accurate management information that helps drive organisational competitive advantage.

Key Skills / Experience Required:
o Proven track record of dialler management in a blended call centre
o In depth knowledge of Outbound Predictive Diallers - Genesys ideal
o Proven track record of achieving outstanding business results and achieving KPI and Service Levels
o Experience of data and reporting tools
o Analytical skills and ability to interpret MI and reports
o Ofcom regulations expert
o Excellent interpersonal and influencing skills (assertive, fair and consistent)
o Commercially focused with strong awareness of the challenges facing call centres environments
o Intermediate to advanced Microsoft Excel, Access, Word, PowerPoint and Outlook

Key Responsibilities:
o Analysis and forecasting to deliver a strategic & day-to-day plan to maximise revenue, gross margin and performance of the account
o Develop call strategies and ensure capacity planning is at optimum level for the campaign
o Constantly analyse campaign and agent performance
o Produce reports on a daily, weekly monthly basis - ensure deadlines for reporting are met and that the reports are accurate and presented to the highest standards
o Co-ordinate a wide range of campaigns to achieve maximum impact through dialler activity
o Build and maintain a solid relationship with the operation and manage expectations effectively
o Continually be aware of possible business development opportunities
o To ensure the delivery of outstanding customer service by both campaign planning and motivating agents

To apply for this position please send your CV to jason@ethosrecruitment.com

Our Client based in Milton Keynes is looking to recruit Customer Administrators on a part time basis during the night. It would be 3 nights a week 22.00pm - 06.00am.

Job Purpose and Responsibilities-
To support the delivery of excellent customer service which exemplifies our Client's brand value promise by administering and or processing high volume transactions in accordance with procedures, standards and control.

To support the Department in order to achieve planned business targets, objectives and key time specific departmental deadlines.

To be able to run high-speed reader sorter ensuring all processing anomalies are handled correctly as to not impact the department onward processes.

To undertake all tasks to the required speed / throughput rates and actively work to surpass those rates on a regular basis.

To be self-motivated and ready to accept new technology ensuring all standards are maintained.

To understand all quality / service level importance and actively contribute ideas and solutions to improve the process.

To be open and honest with all colleagues and use communication in various forms to facilitate a motivated team oriented workforce.

Experience working nights and in a similar environment are desirable.

Training will be provided.

For all our latest jobs please visit our fully interactive website where you will also find a whole host of advice on creating the perfect CV, honing your interview skills, as well as being able to search for specific jobs and register your CV with us.
www.ethosrecruitment.com