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Ratings rewarded with new taxi scheme

Author: Eleanor Roberts Published: 7th August 2017 09:55
Cllr Dermot Bambridge, portfolio holder for environmental services said of the initiative: “The public want to feel reassured that when they or a loved one get into a taxi, they can be confident in the knowledge that the driver is providing a high standard of service.Cllr Dermot Bambridge, portfolio holder for environmental services said of the initiative: “The public want to feel reassured that when they or a loved one get into a taxi, they can be confident in the knowledge that the driver is providing a high standard of service.

A new initiative has been launched by South Northamptonshire Council (SNC) allowing the public to rate their taxi experiences.

The scheme has been designed to help the public and taxi licence holders, by giving customers the opportunity to rate their taxi experience, improving customer satisfaction and confidence when booking or using local taxis.

Taxi licence holders in South Northamptonshire have been given information on the scheme and have been issued with a ‘Rate My Taxi’ card specific to their vehicle. The card will be placed on the top left of the windscreen or, for Hackney Carriages, on the separation screen.

Cllr Dermot Bambridge, portfolio holder for environmental services said of the initiative: “The public want to feel reassured that when they or a loved one get into a taxi, they can be confident in the knowledge that the driver is providing a high standard of service.

“This new initiative allows customers to review their experiences honestly, whilst also providing a way of recognising and rewarding excellent service from the licensed taxi trade within the district.”

The ‘Rate My Taxi’ card features a QR code which can be scanned using a mobile phone allowing access to a short survey.

After a twelve month period the top six rated licensed taxis will be awarded with a certificate of excellence, which can be displayed for the benefit of customers and used to promote their business.

The results for the top six rated licensed taxis will also be available on SNC’s website.

The scheme will start on Monday, 7 August. For any questions or enquiries regarding this initiative email licensing@southnorthants.gov.uk or call 01327 322278.
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