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Local Politicians Say Neston Has Been 'Let Down by Barclays'

Published: 7th August 2017 11:01

Following the news broken on AboutMyArea Neston last month about the upcoming closure of the last bank in town, Ellesmere Port & Neston MP, Justin Madders and Little Neston & Burton Councillor, Louise Gittins requested a meeting with Barclays' management.

They have now expressed their disappointment that the meeting yielded no concessions from the banking giant.

Barclays Bank, Neston

When Barclays closes its doors, Neston will be left without any banking facilities, something the local politicians claim could harm local businesses, as well as isolating older people who are unable to use online banking.

The cash point will also be removed when the branch closes, despite concern being expressed by a number of local residents.

Commenting, Councillor Louise Gittins said: "While the representatives from Barclays appreciated the difficulties that their existing customers could face in getting to the next-nearest facility in Heswall, their only solution was using Internet banking or the Post Office.

"We responded that not everyone is able to access internet banking and that while the Post Office provides an excellent service, it does not offer a full banking service and already has very large queues at peak times.

"Barclays told us that there are 188 customers who only bank there in person and I am told that they are being contacted to arrange a face to face chat about the opportunity for 'tea and training' on how to use online banking.

"However, after the meeting Justin and I had a walk around the market, where we met a Barclays customer who had not yet been contacted. If you are a customer, I would advise you to contact the branch if you would like to access their online banking training."

Echoing the suggestion made on AboutMyArea by both Neston & District Chamber of Trade and Neston Town Council, Justin Madders MP added: "During the meeting, we suggested that Barclays explore the idea of creating some sort of banking hub, where banks worked together to provide a joint facility, as I understand that this has been achieved elsewhere. The Barclays team did agree to look into this; however, I'm not optimistic that progress will be made.

"It was clear throughout the meeting that Barclays were only paying lip service to our suggestions and were not going to change their decision.

"Most frustratingly they wouldn't even confirm if the branch was losing money which rather suggested to me that their primary motivation was increasing profit rather than providing a service to customers. Neston has been badly let down by the big banks and local people are right to be disappointed."

Related content: Last bank in Neston to close as Barclays pulls out

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At 12:52 on 7th August 2017, Cathy21 commented:
BArclays is always busy when we go in. We do sometimes take money out at the Post Office but depositing cheques , checking or stopping Direct Debits etc we do in the Neston branch of Barclays.
At 13:41 on 7th August 2017, Dan commented:
To be fair HSBC and NatWest are equally to blame for abandoning their customers. Barclays were just the last out of the door in Neston.

As for the comment at the bottom "Primary motivation was increasing profit rather than providing a service", that is true of every giant corporate nowadays and should come as no surprise.

Corporates don't just close branches because they are making a loss, there will also be a cost reduction target of xx branch closures in 2017 and those branches that fall into the bottom profit percentage will also face the axe.
At 00:31 on 8th August 2017, CraigT commented:
Don't forget the TSB were first to pull out, years ago. If not enough people are using any shop, pub, bank, post office etc. it will lose money and risk being closed, simple as that.
Jeni Y
At 18:33 on 11th August 2017, Jeni Y commented:
What a sad, cold world we live in - no time to chat - times money - looking constantly at screens is soul-destroying - banks losing money what a joke - greed just overrides everything - I'm glad to be of an age not to wallow in the consequences of what the human race is doing to itself!
At 22:10 on 11th August 2017, CraigT commented:
Yes, I'll have to go in there for a chat, before the chance is lost forever. Maybe I'll get a bag of those new pound coins too if they have any and we can reminisce about the old days when there was a bank in every village, everyone used cash or cheques to pay for things, the internet didn't exist and a career in a bank was a job for life . . . .
At 21:34 on 13th August 2017, Dan commented:
Sounds a great world Craig. Is being glued to screens and dependant for amost everything on computers a good thing ? Thats a debate that could go on for some time.

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