Internet Restored in Neston Following Significant Outage
|Published: 18th October 2018 09:29|
Homes and businesses throughout Neston have had their broadband connection restored today, after a serious cable break left them disconnected for most of Wednesday 17 October.
Mainly Sky users were affected by the outage, which was caused by a cable being damaged during roadworks in the area. It led to users throughout Wirral and beyond being left with no internet from early afternoon on Wednesday until the morning of Thursday 18 October.
A photo of the damage (above) was posted on Twitter by the Sky help team, but did not reveal the exact location of the roadworks concerned. They tweeted: "During roadworks the cables that provide fibre to your home were badly broken. Engineers are onsite to clear the area & repair the cables. The damage is extensive & likely to take all night to fix. We are sorry for the unexpected issue & we will keep you updated."
Users were advised to contact Accounts & Billing at Sky to discuss reimbursement for the loss of 'phone and internet service.