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Govt announce new housing complaints resolution service

Author: Craig Bees Published: 5th February 2019 09:14

Govt announce new housing complaints resolution service Govt announce new housing complaints resolution service
A new Housing Complaints Resolution Service has been announced for the entire housing market which means that, for the first time ever, private landlords will be legally required to join a housing redress scheme.

From broken boilers to cracks in the wall, the new service will potentially help millions of renters by providing a straightforward way of getting help when faced with unresolved disputes such as repairs and maintenance about problems with their home.

And private landlords will be legally required to become members of a redress scheme - with a fine of up to £5,000 if they fail to do so.

Communities secretary James Brokenshire has announced an overhaul of the ‘broken housing complaints system’ with plans for a new housing complaints service for the entire housing market ensuring both homeowners and tenants know where to go when things go wrong.

Establishing a single housing complaints service for all residents, no matter whether they rent or own their home, will prevent people from battling with their landlord or builder to resolve issues on their own and make it easier to claim compensation where it’s owed.

 “Creating a housing market that works for everyone isn’t just about building homes, it’s about ensuring people can get the help they need when something goes wrong,“ says MP James Brokenshire.

“But all too often the process can be confusing and overly bureaucratic, leaving many homeowners and tenants feeling like there is nowhere to go in the event of problems with their home.

“The proposals I have announced will help ensure all residents are able to access help when they need it, so disputes can be resolved faster, and people can get compensation where it’s owed.”

Currently, the housing complaints system is confusing as there are multiple complaint bodies covering the housing market, and membership of redress schemes is compulsory for some tenures but not others.

For example, in the private rented sector, there is currently no obligation for landlords to register with a complaints system which leaves thousands of renters without any course for redress.

To combat this the Communities Secretary announced that private landlords will be legally required to become members of a redress scheme with a fine of up to £5,000 if they fail to do so.

And to protect the interests of home-owners who buy new build homes, the government has also reiterated its commitment to establishing a New Homes Ombudsman which will champion home buyers, protect their interests and hold developers to account.

Legislation will be brought forward at the earliest possible opportunity to require all new developers to belong to the Ombudsman, giving homebuyers the confidence that when they get the keys to a new home they are getting the quality of build they expect.

Developers will also have to belong to the new body by 2021 if they wish to participate in the government’s landmark Help to Buy scheme.

The Housing Complaints Resolution Service will be developed with a new Redress Reform Working Group made up of representatives from across the sector, working with industry and consumers – part of on-going work by the government to make the property market fairer and more transparent for everyone.

If you have any queries about this contact Bartram & Co on (01327) 359164.

Monthly draw: make February the month to win a case of Italian wines (red/whites/mixed) or get one month’s membership to Whittlebury Hall Leisure Club.

How To Enter: Every valuation and instruction for sale or rental between now and Wednesday February 27 will be entered into the draw, the winners being notified by e-mail.

If you’re thinking of selling or letting your property and want to win one of these great prizes on offer call (01327) 359164 and speak to our sales or lettings team.

Until next time.

Craig Bees, MD Bartram & Co

E-mail me at craigbees@bartramandco.co.uk


Visit our website www.bartramandco.co.uk and follow us on Twitter@bartramandcotow



Tel: (01327) 359164


Fax: (01327) 359166

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