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NHS 111 – your direct line to the NHS

Author: NHS Published: 3rd December 2019 09:04

NHS 111 – your direct line to the NHSNHS 111 – your direct line to the NHS

If you need health advice this winter but aren’t sure who to call – call NHS 111.

NHS 111 is the urgent-but-not-emergency number to call for a free, round the clock direct line to the NHS.

 “The 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics.

“The NHS 111 team will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you to the local service that can help you best. That could be an out-of-hours doctor, an urgent care centre, a walk-in centre, a community nurse, an emergency dentist, or a late-opening chemist.

“Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If NHS 111 advisers think you need an ambulance, they'll immediately arrange for one to be sent to you.

“You can call 111 if you need medical help fast but it’s not a 999 emergency, or if you think you might need to go to A&E or an urgent care centre but aren’t sure.

“It’s also ideal if you don’t know who to talk to for help with an illness or injury and need information or assurance about what to do next, or if you need healthcare advice when your GP or pharmacy is closed. So, if ever you’re in doubt and you need medical advice fast, call 111 day or night for your direct line to the NHS.”

For less urgent healthcare needs during daytime opening hours, you should contact your local pharmacist or GP in the usual way.

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