Boing - Response Centre for Household Emergencies
|Published: 4th December 2008 10:17|
0800 5870 548
or visit www.boinguk.com
Members of the public increasingly dial 999 or call police main switchboards for much more than just straightforward emergencies. Calls can relate to everything from lost keys, burst pipes, broken or unsecured windows and locks, to cats up trees and even swarming bees. While most of these callers are genuinely looking for assistance, they may have called the police when they really need to speak to another agency.
Equally, police officers out on the beat also encounter daily requests for help. This is where Boing can be of assistance.
24 hour, 365-day rapid response service
dedicated boarding & glazing and locksmith service
responsible registered tradespeople assigned
integrated database with keyholder information
call-out facilities for surgeons and other essential services
Based in Wymondham, Norfolk, the Boing Service Response Centre operates 24 hours a day, 365 days a year. Boing (UK) Ltd work in partnership with a number of police forces, including Staffordshire, to provide an integrated response service to deal with the growing number of non-emergency calls received by them, thereby freeing officers to deal with more pressing matters.
The Boing Response Team will undertake to call out a responsible, registered tradesperson for the caller and follow it through with an aftercare service to check that all is well. The Response Centre is open to callers from the police and public alike and is also very popular with other organisations including the Fire Brigade and Age Concern.
Boing's comprehensive database is police specific and they are always prepared to add to it to cover any eventuality or individual requirement that a police force may have in any given area.
Their dedicated boarding and glazing service has a database of Glass and Glazing Federation (GGF) contractors and other accredited tradesmen who attend any call-out within an average of 40 minutes, with immediate access to Keyholder Data should the premises be registered on Boing's database.
The Keyholder Data Register is exactly what it says, a database maintained by Boing (UK) Ltd on behalf of participating forces. The database contains registered keyholders of premises for both business and private residences. For a nominal annual charge householders and businesses alike can log comprehensive details of their property so that in the event of a 999 call the Emergency Services can access the information thus saving vital time. When an incident occurs at a registered property, the database is utilised to provide vital information to the Police and Emergency Services e.g.
Who has the keys to the premises?
are there any preferred contractors should, for example, the premises need securing?
if there has been a fire or flood where are the stopcocks and electricity inlets?
what are the ‘keysafe' codes for the elderly or infirm?
and to be added in the near future, Who are the next of kin?
Boing aim to support police efforts to provide a high quality of service to the public.