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Very has issued an URGENT product recall of Swan washing machines

Author: Trading Standards Published: 13th June 2018 15:02

 Washing Machine

Very has issued an URGENT product recall of Swan washing machines

Very has issued an urgent recall of swan washing machines with the following item numbers:

  • SW1010W
  • SW1010Wa
  • SW1010B
  • SW1010Ba
  • SW1020W
  • SW1020Wa
  • SW1020B
  • SW1020Ba

A small number of these washing machines have failed in use due to a fault with the internal control unit. This can lead to overheating during use and, in some cases there is a small risk of a fire developing. Therefore, we are taking the precautionary step of replacing the control units on all affected items.

To confirm whether you have an affected model, check the model number displayed on the front of the machine on the rating label, against the affected model numbers listed above.

If you believe you have an affected machine, stop using the machine and disconnect or switch it off at the wall socket.

Please contact 0800 Repair on the free phone helpline number 0800 888 6124 (Monday to Friday 9am to 8pm and Saturday 10am to 4pm) or email productmodifications@0800repair.com.

If you have one of the affected washing machines Very will arrange for a free replacement of the control unit by our repair partner 0800 Repair. The appointment will last approximately 30 to 45 minutes, is free of charge and will take place at a time that is convenient to you.

If you have given away an affected washing machine or passed it to somebody else but have the new owner's contact details, please contact 0800 Repair on the phone number or email address above and share with us the new owner's details. They will then contact the owner directly to arrange a free replacement of the control unit.

 

 

 

 

 

 

 

 

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