If you are really stuck and promise you have had a good look through the help pages and tried a few different things (including hitting the button harder I bet) but still can't get the result you are expecting then why don't you contact us by one of the methods below.
Call and talk to a real person 9-5 Monday to Friday on 0871 384 9936 (national rate number) or you can leave a message outside of office hours and we'll get back to you.
Alternatively you can email us by filling in the boxes below...
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Community Franchise Limited - Registered Office: Unit 1 | The Courtyard, Goldsmith Way | Eliot Business Park | Nuneaton | CV10 7RJ
Company Registered in England 05863396 Tel: 0871 384 9936